Shipping & Delivery

Purchases are shipped from our respective warehouse by reputed logistics service providers. Please allow the following number of days for delivery from receipt of your order. If we are experiencing a high volume or any other unavoidable circumstances shipment may be delayed by a few days. Any significant delay in shipment will be informed to you via telephone, email or any other preferable medium of communication.

• Domestic orders – All domestic orders are processed within 1 business day (except for Public Holidays & Sundays). You can expect delivery of the order within 3-5 business days.
•  For International orders – All International orders are processed within 1 business day (except for Public Holidays & Sundays). You can expect delivery of the order within 7-10 business days. We are shipping to all regions.

Custom charges and handling rates if applicable will be shared at the time of delivery by the logistics service provider. Please find below the terms and conditions pertaining to Custom and Handling charges –

•  Your shipment could be subject to Customs Duty Charge / Import Duty / Other applicable government taxes on arrival in the destination country.
• Check the tentative Customs Duty Charge / Import Duty / Other applicable government taxes on the respective government portals.
• These charges will have to be borne by the customer. Virgo Productions LLP is not liable to pay them under any circumstances.
• The shipping charges mentioned in the total order value do not include these charges.
• If the customer refuses to pay the liable shipment custom charges upon its arrival in the destination country the brand will deduct complete shipping and return duty charges from the customer order value while processing the refund.
• ORDER DELIVERIES WILL BE MADE BETWEEN 9:30 AM – 6:00 PM Monday – Saturday. Excluding public holidays
• Goods will need to be signed for upon delivery. If you cannot be there to sign for your delivery please suggest an alternative i.e. a family member, colleague, neighbour, etc. However Virgo Creations takes no responsibility for goods signed by an alternative person

Shipping Charges

• Domestic Orders: We ship products throughout India and the shipping charges for all orders depends on the actuals, based on size and weight of product.
• For International Orders: We offer international shipping for all orders and the shipping costs are determined by the size and weight of the product.

Shipment confirmation & Order tracking:

You will receive a shipment confirmation email once you order has shipped containing your tracking number(s). The tracking number will be active within 48 hours.

Courier Partners:

Currently we use FedEx, Delhivery and India Post for shipping our products across India. However, we are working on this and we might have more options added by next month.

What happens if my package is lost or stolen?

We ship with only the most reliable carriers. Once the package has left our warehouse, Virgo Creations cannot be held accountable for lost, stolen or wrongly delivered packages, but we want you to have the best possible experience with our company so you can contact the carrier assigned to your order and see if they have any insight. We can work with you to resolve this.