Terms and Conditions
Welcome to Virgo Creation! These Terms and Conditions (“Terms”) govern your access to and use of the Virgo Creation website (the “Platform”). By accessing or purchasing from our site, you agree to follow these Terms. Please read them carefully.
1. Overview
Virgo Creation is an eCommerce platform that sells scented candles, luxury décor candles, handmade candles, and other candle-related products. All products listed on the Platform are subject to availability, pricing updates, and seasonal changes.
By using the Platform, you agree that Virgo Creation may update products, content, offers, or policies without prior notice.
2. Your Use of the Platform
You agree that all details provided during signup or checkout, including name, address, phone, and payment information, are accurate. You are responsible for maintaining the confidentiality of your account.
You agree not to:
- Upload or share harmful or inappropriate content.
- Use the Platform for any illegal or fraudulent activity.
- Interfere with website functionality, servers, or security systems.
- Copy, modify, distribute, or exploit any part of the website without written permission.
- Attempt to reverse engineer or misuse any part of the Platform.
3. Ordering and Delivery
By placing an order, you confirm that all product and delivery details you provide are correct. Delivery times are estimates and may vary due to location, workload, traffic, or weather conditions.
- Products may occasionally vary slightly in color, fragrance, or texture, as many candles are handcrafted.
- Virgo Creation is not responsible for delays caused by courier partners.
- If your order is undeliverable due to an incorrect address, additional charges may apply.
4. Payments
Virgo Creation uses secure third-party payment gateways. By purchasing from our website, you authorize Virgo Creation to charge your selected payment method for the full order amount.
We do not store or share your payment information.
5. Returns, Refunds & Replacements
Due to the nature of our products (candles), returns are only accepted for:
- Damaged products
- Wrong item received
- Manufacturing defects
Customers must report issues within 24 hours of delivery. Replacement processing time is typically 2–3 days.
6. User Conduct
Customers agree not to misuse the Platform through abusive behavior, harmful activity, or policy violations. Virgo Creation reserves the right to block or suspend accounts that violate these Terms.
Intellectual Property
All branding, images, product descriptions, logos, and website content belong to Virgo Creation. No material may be copied, reused, or redistributed without written consent.
Third-Party Links
Some pages may contain external links (delivery partners, payment gateways, etc.). Virgo Creation is not responsible for the accuracy, safety, or policies of third-party sites.
Disclaimer
Our products are handcrafted and may slightly vary from images shown. All product descriptions, fragrances, and burn times are approximate.
Limitation of Liability
Virgo Creation shall not be held liable for any indirect, incidental, or consequential damages related to the use of our products or services.
7. Changes to Terms
Virgo Creation may update or modify these Terms at any time. Continued use of the website means you accept the updated Terms.
8. Contact Us
If you have any questions about our Terms, products, or services, feel free to contact us: